Tuesday, 28 February 2023

Black History Lost and Found: Dorothy Jaymes and Accessible Transit

Black History Lost and Found: Dorothy Jaymes and Accessible Transit
By Jeremy Menzies

We continue to celebrate Black History Month by sharing the stories of SFMTA staff whose revolutionary work helped pave the way for future generations of Muni riders. Today, we look at the incredible contributions of Dorothy Jaymes, who played a critical role in helping advance accessibility on transit in San Francisco at a time when little was being done.  

Employees standing in between shelving holding various items such as a umbrella, tennis racket and bicycles. The shelving is filled with additional various items.

Jaymes (left, holding tennis racket) with her assistant, Linda Westry in the Muni Lost & Found Department in 1977. 

Born in Lake Charles, Louisiana, Jaymes started her career in Muni’s Lost & Found Department in the 1970s. According to a 1977  article in the department newsletter, Trolley Topics, she took her job seriously, accounting for every lost item no matter how small or large. 

Around the same time, protests by local disability rights advocates exposed the issues of poor access to public transit to local officials. The city responded in part by seeking contracts for new buses with passenger lifts in 1978 and by establishing the Elderly & Handicapped Program, to which Jaymes was a foundational contributor. 

Group photo of employees. The back row of three staff is standing. The front row of three staff is seated. One emplyee is wearing a Muni work vest.

Members of Muni Elderly & Handicapped Office staff in 1985, with Jaymes at center. 

By October 1979, Jaymes headed up the E&H Office and was responsible for processing applications for discounted transit fare cards. An early version of the Free Muni for People with Disabilities Program, this program lowered the cost of transit for people who needed it most. 

Jaymes’ role in the office played a critical part in improving access to transit for all San Franciscans. 

Employee smiling and holding a vintage card camera

Working out of a room in the Muni Photo Department, Jaymes wields an ID card camera in this 1979 photo. 

She left Muni in 1990 and finished out her career with the City of San Francisco at the Planning Department, before retiring in the early 2000s. Jaymes returned to Louisiana in retirement and passed away in 2015 at age 89. One of her former San Francisco co-workers remembered her as “a wonderful woman who was strong and always stood up for the workers.” 

So often, we only hear the stories of major figures and their brave breakthroughs in history. Capturing the full story begins with also celebrating and recognizing the contributions of our “unsung heroes,” whose daily work is still helping Muni riders today.  



Published February 28, 2023 at 09:31AM
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Friday, 24 February 2023

N Judah Motorization Allows City Partners to Complete Critical Maintenance Work

N Judah Motorization Allows City Partners to Complete Critical Maintenance Work
By Jessie Liang

Crew member by the rail track and an excavator with a shovel along the street with houses lined along the side.

MOW Crew Repairing Damaged Pavement Around Tracks on 9th Avenue

Kudos to the SFMTA’s Maintenance of Way (MOW) teams for successfully completing critical work during the N Judah motorization on Feb. 18 and 19. The purpose of the motorization was to provide access for work to be done in Muni’s right of way by Public Works, PG&E and the SFMTA, including utility pole replacements at Cole and Carl, sewer investigation, repairs at 18th Avenue and Judah and 41st Avenue and Judah. The SFMTA was also making improvements to the J Church surface route between Duboce Park and the Balboa Park Station to increase service reliability, enhance street safety and reduce travel times. 

To maximize the benefits of the motorization, the MOW teams took advantage of the opportunity to complete project milestones and critical maintenance work  for traction power and overhead lines, mechanical systems, light rail track and signals. 

To ensure that our riders had the transit service they needed along this corridor, bus shuttles served as a substitute for N Judah rail service between Ocean Beach and Church and Duboce. Train service continued between Church and Duboce and Caltrain. The SFMTA’s communications team also helped to notify customers of the alternative service plan during the rail shutdown through printed, digital and audio messaging and wayfinding ambassadors.  

Muni maintenance initiatives such as these aim to make subway operations more reliable for customers and prevent future breakdowns. The coordination by our teams across divisions is building on the successful Fix It! Weeks we had last year, which have helped reduce major delays in the Muni Metro by more than 80 percent. We look forward to more to come at our first Fix It! Week scheduled for March 16 to 22.  

For updates, please visit SFMTA.com/NShuttle. For real time service advisories, please follow us on our Twitter at @SFMTA_Muni.  



Published February 24, 2023 at 05:25PM
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Wednesday, 15 February 2023

Scooter Permittees Receive Feedback from Students with Disabilities

Scooter Permittees Receive Feedback from Students with Disabilities
By Maddy Ruvolo

On a recent Monday in Golden Gate Park, 28 students and staff from AccessSFUSD gathered on JFK Drive to test-ride adaptive scooters. The group took turns riding adaptive devices from two scooter companies permitted to operate in the city, Lime and Spin. Adaptive devices are designed to meet the needs of riders with a variety of disabilities and provide additional stability features, such as a seat, a wider base, and an additional wheel. After trying the scooters, the students shared their feedback about a variety of design elements, including the wheels, seat, throttle, basket location, foot plate width, and the ease of getting started. 

A group of AccessSFUSD students and staff rides adaptive scooters on JFK Drive in Golden Gate Park Adaptive scooter demo in Golden Gate Park

Students embraced the opportunity to ride scooters and provide feedback. AccessSFUSD is a community-based program for students 18-22 with disabilities. Located across 11 sites in San Francisco, the program focuses on teaching functional life skills within the community setting. Developing advocacy skills is a key component of the program, and students enthusiastically shared their input with the scooter companies. Heidi Seretan, Special Education Department Head at AccessSFUSD: The Arc said, “It was a glorious day to ride and advocate on car-free JFK in Golden Gate Park, San Francisco’s own backyard.”  

One student shared they had an “amazing first time” riding a scooter and described it as “the best.” Students also gave thoughtful constructive criticism, explaining when a particular seat height or device design didn’t work for them. And one student said that they “need more practice... but I'm getting the hang of it.”   

AccessSFUSD students standing with Lime and Spin scooters; one student is giving a thumbs upThumbs up to adaptive devices

Staff from Spin and Lime were on-hand to help students get rolling and to answer any questions. Both scooter permittees expressed their appreciation for the comments from AccessSFUSD students. Lime shared that they “enjoyed hearing directly” from the students and that their “hardware team has already begun reviewing students’ feedback to find ways to continue to refine our vehicles.” Spin echoed the importance of the students’ input, noting that “the direct feedback we gather from local San Francisco students and residents on our adaptive program is critical to continuously improving and more equitably serving the entire community.” 

AccessSFUSD students on Lime and Spin scooters in Golden Gate ParkAccessSFUSD students enjoying scooters 

This is the second time the SFMTA has partnered with AccessSFUSD and scooter permittees to host an adaptive scooter demonstration, with the first event held in fall 2021. Any organization interested in partnering on a similar adaptive scooter event should get in touch with Maddy Ruvolo with our Accessible Services team by emailing Maddy.Ruvolo@sfmta.com.  

A group of AccessSFUSD students wearing helmetsStudents ready to ride

The SFMTA has prioritized adaptive scooters as part of our Powered Scooter Share Permit Program. The three scooter permittees — Bird, Spin and Lime — are required to provide adaptive scooters as a minimum of 5% of their on-street fleet. The permittees also offer different types of adaptive devices through their Complementary Adaptive Programs, which provide longer-term adaptive rentals free of charge through scheduled drop-off and pick-up. We encourage all who are interested to try an adaptive scooter, and stay tuned for more scooter demonstration events coming later this year! 



Published February 15, 2023 at 09:24AM
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Tuesday, 14 February 2023

New Express Service Comes to the 1 California

New Express Service Comes to the 1 California
By Melissa Culross

Photo showing a pole on the street painted yellow that says bus stop, 1, 1X

Newly painted Muni flag stop indicating the pilot 1X California Express

Beginning February 21, 2023, a pilot program will offer express bus service on the new 1X California Express between the Richmond neighborhood and the Financial District. The SFMTA plays a significant role in San Francisco’s economic recovery, and this pilot that serves downtown is part of that. 

We have been working on improving travel time and reliability over the last several years. Travel times are now 11% quicker on the 1 California thanks to new transit lanes on California, Clay and Sacramento streets. But our work is not done on the corridor! The new 1X California express will provide another option for riders to zoom from the inner Richmond into and out of downtown even faster. We also expect this service to ease crowding on the 1 California as more people head back to the office. 

Three morning 1X California Express buses will depart from 33rd Avenue and Geary Boulevard at 8:00 a.m., 8:30 a.m. and 9:00 a.m. They will make stops along 33rd Avenue, 32nd Avenue and California Street until Arguello Street, then express straight to Downtown.  

Three afternoon 1X California Express buses back to the Richmond will depart from Sacramento and Davis streets at 4:30 p.m., 5:00 p.m. and 5:30 p.m. They will make three downtown stops and then express straight to Arguello and California. The first two outbound stops of the 1X California Express have been aligned with 1 California local stops to improve convenience for Muni customers. The last downtown stop is at David and Pine streets.  

You can find more detailed service information on the 1X route page (SFMTA.com/1X). 

The SFMTA is monitoring this pilot and will evaluate whether to make it permanent based on the needs of our riders. Let us know what you think at the Muni Feedback page. 

We are excited about this opportunity to support the recovery of downtown San Francisco by offering people this swift way to get there. 



Published February 14, 2023 at 10:01AM
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Monday, 6 February 2023

2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.  

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were: 

  • Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021) 

  • Frequency of service (51% in 2022 vs. 45% in 2021) 

  • Reliability/On-time performance (47% in 2022 vs. 42% in 2021).  

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.  

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example:  

  • 14/14R Mission downtown travel times are up to 31% quicker  
  • 38 Geary travel times are up to 20% quicker  

  • 49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth 

  • The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders. 

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer: 

  • Americans with Disabilities Act (ADA) compliant text-to-speech capability  
  • Larger and clearer text  

  • Ability to offer enhanced multilingual and accessible content to promote inclusivity  

  • Increased real-time communication for arrival predictions and occupancy levels  

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs: 

  • Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021. 

  • Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021. 

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week. 

  • 81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents. 

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery. 

How We Gather Results 
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service.  

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.



Published February 06, 2023 at 09:09AM
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Thursday, 2 February 2023

A New Connection with Art in Chinatown

A New Connection with Art in Chinatown
By Enrique Aguilar

Artwork at the Chinatown-Rose Pak Central Subway Station brings communities to the forefront by honoring the history and contemporary identity of Chinatown. These art pieces deliver vivid colors and designs to every level of the station. Muni customers can expect a unique experience at this new station. 

The three artists with work at Chinatown-Rose Pak Station received the Visionary Artist Award earlier this year and were honored at the Harmony and Bliss Gala — an event that supports the Chinese Culture Center of San Francisco and its mission to elevate underserved communities and give voice to equality.     

  • Yumei Hou transformed two of her traditional Chinese paper cuts into large laser-cut metal panels painted a vibrant red and installed to stand slightly off the wall to allow for shadow casting. Spanning the station’s mezzanine and ticketing hall walls, Hou’s monumental artworks portray scenes from Yangge (Rice Sprout Song), a popular folk dance from the Northern provinces of China. 

  • Tomie Arai titled her art series Arrival. It illustrates the life and history of the area surrounding the station through large-scale images translated into architectural glass elements. Once installed, transit riders will encounter contemporary imagery of the vibrant Chinatown community on the station’s parapet façade along Stockton and Washington streets. The artwork project continues at the platform level with historical imagery translated into glass panels covering the 25’ high walls at each end of the platform. On the north platform wall, Arai includes images of the early settlement of San Francisco, the gold rush, immigration to the United States through Angel Island and the great earthquake. South platform work celebrates the resilience of the community of Chinatown and greater San Francisco through a collage of images from 1906 to the present. Arai’s artwork is expected to be installed in 2023. 

Rendered image of a station at the intersection corner with traffic signals and pedestrians

Rendering of station parapet with glass artwork 

Artwork design consisting of archived images of Asians landmarks and faces

Artwork design for South platform wall

Artwork design consisting of archived images of landmarks and persons

Artwork design for North platform design

  • Clare Rojas created an integrated tile mural titled A Sense of Community for the cross-cut cavern wall at the concourse level. The artwork features a variety of unique Silk Road textiles patterned in the style of a cathedral window quilt. Sourced from art and design institutions, fashion designers, and local fabric stores, the swatches are framed within a small circle closely connected to those around it, resulting in a dynamic pattern that represents the Chinatown community held together by a common history and culture. 

Hear from Yumei and Tomie in an interview video, where they discuss the process and inspiration for their work. A special thank you to the San Francisco Arts Commission for making public art possible at the four new stations. 

Visit Chinatown this weekend during the Lunar New Year Parade. Learn more about the installations or take pictures in front of the art. New T Third Service from Chinatown-Rose Pak to Sunnydale is Monday through Friday, 6 a.m. to midnight and Saturdays and Sundays, 8 a.m. to 12 a.m. 

Yumei Hou:  

http://www.papercutlady.com/index.html

https://www.facebook.com/yumei.hou.50 

Tomie Arai:  

http://tomiearai.com/ 

https://www.facebook.com/tomie.arai

Clare Rojas: 

https://www.instagram.com/clarerojasart/



Published February 02, 2023 at 05:10PM
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Wednesday, 1 February 2023

Parking at Muni Stops is Being Phased Out

Parking at Muni Stops is Being Phased Out
By Andrea Buffa

Passengers boarding the train in the street alongside parked cars.

Implementing red curb "clear zones" occurs in two phases. Read more below. If you would like for us to prioritize a particular bus stop for conversion, please make a request through 311.

In late November 2021, the San Francisco Board of Supervisors unanimously passed a resolution calling for us to “promote unobstructed pedestrian access for boarding public transit by eliminating parking in bus stops.” There are more than 3,500 Muni stops in San Francisco, and about 1,200 are stops at which there isn’t enough dedicated curb space for the bus to pull to the curb for riders to board. Instead, Muni vehicles stop in the travel lane, and riders often must walk in between parked cars to get on and off.   

These stops are mostly in residential neighborhoods and on lower-frequency transit lines, but they potentially can be unsafe for riders and are particularly problematic for seniors and people with disabilities. The Board of Supervisors resolution urged the SFMTA to develop a plan to provide- unobstructed access to Muni at stops and paint all Muni stop curbs red to prevent parking. We will begin this work in 2023. 

The SFMTA’s bus stop guidelines call for bus stops featuring box zones, transit bulbs and boarding in specific situations including:  

  • Locations servicing major traffic generators such as senior centers, schools and hospitals 

  • Stops with a pattern of boardings by wheelchair users, other people with disabilities or seniors 

  • Stops with a minimum of 100 riders per day 

  • Stops with a combined boarding and alighting average of two passengers per scheduled trip 

The guidelines allow “flag stops,” bus stops where there isn’t an unobstructed zone for the bus to pull over to the curb, on lower-frequency routes where boarding/alighting are low so that the curb can be used for other purposes, such as bike corrals, car parking and parklets. Flag stops are also allowed in circumstances where Muni vehicles are making turns or other special maneuvers.  

To comply with the Board of Supervisors resolution, the SFMTA Board of Directors approved adding this language to the bus stop guidelines at its December 13, 2022, meeting: 

“Each stop in the system should have at least 20’ red curb to provide unobstructed access to the front door of a bus or train. When applicable, SFMTA Accessible Services shall request, and prioritize, locations for front door transit bulbs that have a pattern of boarding by wheelchair users, other disabled persons or seniors.” 

Implementing red curb “clear zones,” phase one 

During phase one, we will implement 20-foot red curb “clear zones” at all flag stops that come right before an intersection. These are known as “near side” bus stops. There are approximately 900 of them throughout the city. We anticipate addressing 50-75 of these stops a month, beginning in late February. Twenty feet is enough space to provide unobstructed access to the front door of the bus and is about the size of one parking spot. Making this change will also improve safety and visibility for people walking at intersections.  

Work on painting these zones red will be carried out in this order: 

  1. Bus stops on citywide accessibility routes identified in the Muni Service Equity Strategy.  These routes are heavily used by seniors and people with disabilities and include the 8 Bayshore, 9 and 9R Fulton, 14 and 14R Mission, 30 Stockton, 31 Balboa, 38 Geary and 49 Van Ness/Mission. 

  1. Bus stops on Muni’s remaining rapid and frequent routes (10 minutes service or less). 

  1. The remaining near-side flag stops that are not along accessibility routes, rapid routes or frequent routes.  

Within this framework, we will work closely with the San Francisco supervisors on which routes to prioritize in their districts. If you would like for us to prioritize a particular bus stop for conversion, please make a request through 311, and we will take that into account when possible. 

Although the prospect of losing parking spaces will likely raise concerns, it’s important to keep in mind that there are many competing interests vying for the limited curb space in San Francisco. Right now, 90% of curb space in the city is allocated to parking. Only 1% of curb space is dedicated to transit boardings or accommodating pick-ups/drop-offs and shared-mobility services.  

Implementing red curb “clear zones,” phase two 

During phase two of this work, which we expect will begin in mid-2024, we’ll paint the curb red and remove parking at the remaining flag stops. There are about 300 flag stops that are on the far side of the street (after the intersection) or in the middle of the block. These stops may require changes beyond a 20-foot red clear zone, which will take more time and include a full public outreach process. 

Our priorities during this phase will be: 

  • Stops with more than 100 boardings per day 

  • Stops with significant wheelchair ramp deployments 

  • Stops with passenger requests for stop upgrades to improve access or complaints about lack of access 

  • Commercial areas 

  • Stops with existing transit shelters 

As we propose changes to curb usage that prioritize safety, equity and low-carbon transportation options, we will all need to come together to support what’s best for each neighborhood, as well as the entire city. You can  find more information about how the SFMTA manages curb space in our Curb Management Strategy. We thank the San Francisco Board of Supervisors, San Francisco Youth Commission, SFMTA Citizen’s Advisory Council and SFMTA Multimodal Accessibility Advisory Committee for urging us to prioritize this work. 



Published February 01, 2023 at 11:38AM
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